During my second year of nursing school, our professor gave us a quiz. I breezed through the questions until I read the last one: "What is the first name of the woman who cleans the school?" Surely this was a joke. I had seen the cleaning woman several times, but how would I know her name? I handed in my paper, leaving the last question blank. Before the class ended, one student asked if the last question would count toward our grade. "Absolutely," the professor said. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say hello." I've never forgotten that lesson. I also learned her name was Dorothy.
As a child, I lived with being punier than other boys in class. The only consolation was my parents' empathy - they encouraged constant trips to the local drugstore for chocolate milk shakes to fatten me up. The shakes made me happy, but still, all through grammar school, other kids shoved me around.